Member Relationship Advisor I

Location: Rome, NY 13441

Employment Type: Full Time

Job Description Summary:

Are you a motivated individual and would like an opportunity to maintain a high level of quality member service and sales standards? Then this job is for you!

Please note that this position is similar to that of a Member Service Representative or Personal Banker.

Some Roles and Responsibilities Include:

  • Open personal and commercial accounts, including but not limited to: savings, checking, money market, IRA, HSA and certificate of deposit accounts.
  • Receive consumer loan application requests as presented at the Financial Center and inputs into system. Underwrite (approves/denies/counter offers) loan requests based on policies and procedures. Responds to member queries when loans have been denied giving explanation for disapproval.
  • Receive Home Equity loan application requests & inputs into system either Xcluso or Symitar based on type of application. Perform Home Equity Closing(s)
  • Cross sell Home Equity Loans and Consumers loan products that best meet member needs.
  • Receives Credit Card Applications as requested at the Financial Center and other channels. Inputs and underwrites credit card applications.
  • Ensures that current loan policies are strictly adhered to.
  • Must maintain thorough knowledge and understanding of all Consumer Loan Underwriting Guidelines and Procedures.


  • Associates Degree in a related field or equivalent work experience.
  • Two year minimum of member service experience and/or sales background. Must project a professional image.
  • Lending experience preferred.
  • If acting as a Mortgage Loan Originator, (MLO) will be required to be registered in the National Mortgage Licensing Registry. (NMLR)
  • Effective customer service and problem resolution skills and the ability to maintain a high level of quality of member service and sales standards is a must.
  • Proficient in Microsoft Word, Excel and other PC applications.
  • Strong sales, communication (oral and written), cross-selling and analytical skill and techniques.
  • Ability to adapt to a flexible schedule. Able to work on Saturdays.